Frequently asked questions

Create an account with your email and mobile number, choose customer or seller, then sign in. Pending applicants use account verification while an administrator reviews your request. Once approved, your dashboard is fully available.

Administrators confirm your requested role at approval time. Need a change? Open a support ticket—we will guide you. Role changes are handled manually to keep permissions clear.

Each listing shows delivery ranges and revisions. When you place an order, messages and ticket threads keep timing and briefs attached to that order, so everyone shares the same context.

Customers with review permission can rate completed services. Reviews are public on service pages and summarized in the Reviews section. Sellers may post one public reply per review.

Use support tickets for structured help (priorities, categories, and history). You can link a ticket to an order when relevant. Critical issues can be escalated from the administrator dashboard.

Sessions use HTTP-only cookies; CSRF protects forms. Use a strong, unique password and sign out on shared devices. For integrations, protect credentials and rotate them on a regular schedule.